Great Money, good coworkers ....Poor Management, Untrained Host - Server Eataly Employee Review

3.0
21 Jun 2019
Recommend
CEO approval
Business outlook

Pros

Great Money, Moderate Hours, Hard working Servers, Cooks , Backwaiters.

Cons

Poor training for host; they are often young and don't know how to rotate tables well. Restaurant is often short staffed (especially at lunch) and then managers wonder why there are bad yelp reviews (Hint: Too few servers + huge/ unfairly portioned sections (thanks tip pool!!) + too few poorly trained managers = UNHAPPY GUEST). Restaurant is also often out of multiple beverages at a time as well as supplies. The family meal is decent but its truly a coin flip if its gonna be good or make you sick.

Explore other reviews about Eataly

5.0
6 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great food and perks. Many opportunities to grow in different locations.

Cons

More opportunities to grow for employee perks

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing managers who listen and care for their employees

Cons

None! Best job I’ve had and would work there 100% hands down if I still lived in the city. It gets insanely busy but it comes with the territory

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