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ECI Software Solutions

Engaged employer

Outdated Software - Product Support Specialist ECI Software Solutions Employee Review

2.0
9 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Friendly colleagues. Might be okay for someone just starting out in tech support. PTO is average for the tech industry (probably better than average compared to other industries).

Cons

One of the worst products I've ever seen. Felt like I had time traveled back to 1998. Training consisted of watching outdated customer training videos and something went wrong with the product in most of the videos. Health insurance is twice as expensive as average. Salaries are well below average.

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ECI Software Solutions Response
2y
Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated your colleagues during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding support training. Our leadership is reviewing and revising our current training and continuing education programs for our Customer Support employees, so we can provide the best service to our customers. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.

Explore other reviews about ECI Software Solutions

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and work life balance. Leadership is personable and knowledgeable.

Cons

Other departments may not share the same culture. So this mostly reflects the finance department which has been my experience.

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ECI Software Solutions Response
2mo
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you enjoy our company culture and personable leadership team. We care deeply for our employees and as such, we are happy to hear that you appreciate all that ECI has to offer. Thank you for all you do to help make ECI a Great Place to Work.
3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Work remotely, potential to move around within company

Cons

Lots of corporate time wasting, where nothing seems to function efficiently because there’s too many higher-ups hired to “oversee” or manage nothing. Seemed like they were so committed to selling the mission and vision to employees that they took no time to focus on improving the products to actually have long term value.

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ECI Software Solutions Response
1mo
Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated working remotely during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding the efficiency of our internal management structures and the alignment between our product development and customer feedback. We are dedicated to improving and as such, we will explore our options for advancement moving forward. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.
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