Pros
* People are really friendly and helpful. * Since the team is very small, you are going to get to learn a lot of things[only if you are curious enough, don't expect to be spoon fed] * If you would like to improve your communication skills, then this is great opportunity.
Cons
* The job is very monotonous after a time. * You will be speaking with lot of frustrated customers. * Don't expect any hikes * If you are a north Indian, be ready to face challenges like food, language. * Very low scope of growth, becuase there is no discussion on latest technology trends in the market. * You are expected to solve the same stupid and boring tickets repeatedly everyday. * The services are very unreliable. Every week there is some or the other service going down. * The manager is at times worst.