I'll never look at Dunkin' the same way - Shift Leader Dunkin' Employee Review

1.0
2 May 2013
Recommend
CEO approval
Business outlook

Pros

tips, decent customers, good practice in customer service

Cons

no benefits of any kind, nowhere near decent pay for work required-this includes manager positions, owners incredibly rude and condescending.

Explore other reviews about Dunkin'

5.0
17 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Thorough training and understanding management

Cons

Early hours can be tiring

1.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Every once in a while you are granted a 15 minute break

Cons

There are significant concerns regarding management’s leadership and communication practices. Employees often receive criticism in a manner that feels disrespectful rather than constructive, and support from management is limited despite high expectations placed on staff. Professional boundaries are also a concern, as discussions between management and employees about employees occur inappropriately among coworkers. Greater emphasis on respectful communication, employee support, and professionalism would help foster a more positive workplace culture. They also promise pay, after employees were not paid correctly management basically state “too bad I can’t fix it” even though that is illegal in the state of VA.

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