Pros
Duke provides many great areas of growth, depending on what department you are in. Since Duke is such an large company, they have tons of departments. DHTS is one of them and there are some pros but not many, when working at DHTS. Pros... If you're trying to get your foot in the door, into IT, it's a great place to start off. There is room for growth, but it's selective, which is somewhat a con. Depending on if you're on the service desk or in the field, service desk, you can work from home. The field, you have a lot more control over your day to day. They offer certs, you can sign up for, once a year. Coworkers are easy to get along with. Pay isn't close to how much you can get, doing less work, somewhere else.
Cons
There cons anywhere you work but at DHTS, if you want to help improve those cons, the leadership here, will not care to hear your input. Mostly, it's because they benefit off of those cons. I'm not talking about the supervisors or lower managers. It's more the upper leadership/Sir Managers and Directors. So to point out the cons, I will just list a few. Cons... Upper leadership is too disconnected that they make decisions that don't benefit the people they support or the people that does the work, that matters. The workers ideas goes nowhere, until years later but by then, it's outdated. Most of the time, you're doing double or triple the work, because they won't want to hire more people, because upper leadership is all about profit and not about, how can they help improve the day to day for their people. The communication is terrible!!! Titles mean nothing. You can be a manager that wants to help improve things, but upper leadership will shut them down and make them feel like they have no say over their own team. Managers fighting with other managers for higher positions. Which later hurts the people that's under them. If one manager doesn't like another, it feels like that manager will give the other manager's employee a hard time. Upper leadership don't know how to keep great talent but promote yes men workers. Upper leadership don't have a true mission, it's all about profit. There are more managers than workers. Teamwork is very weak. Leadership is okay with other teams dumping their work on the service desk and field techs. Which means, you have to do your work and another team's job, just because you're "boots on the ground". One paycheck for multiple job duties. Too many gray areas.