Reputation doesn't match work experience for many employees. - Manager Duke Health Employee Review

2.0
23 Oct 2008
Recommend
CEO approval
Business outlook

Pros

The reputation of Duke carries alot of weight with outsiders, including vendors and/or possible collaborators. Benefits are better than most, including accrued time off, but this is offset by the generally lower-than-industry base pay and limited, if any, merit bonus opportunities. If you're looking for a place to punch in and then punch out after 8 hours, this is the place for you.

Cons

Power still resides with doctors. Hierarchy is very evident with top-down decision-making/communication. Little continuing education/development unless required for re-certification. Alot of "good old boy" networking. Low pay with single digit yearly salary increases. Little differentation between raise percentages based on performance; ie., exceeds performance raise percentage may be less than a 1% different than "meets" performance. Depending on when you are hired, you may not be eligible for a raise for over a year. When negotiating your compensation package, many of the benefits are non-negotiable; ie., time off is set based on years of service and cannot be modified.

Explore other reviews about Duke Health

5.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The best place to work, supportive management

Cons

No cons a great place to work

3.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It's a pretty good starting point if you are wanting to get your foot in the door working on the administrative side of healthcare. Engaging with patients can be very rewarding and if you enjoy customer service (especially hospitality or food service) this can be a great role that feels similar to interacting with patrons, but you don't have to work weekends, there's very good benefits, and you don't have to work 12 hours a day.

Cons

There are a lot of issues both with Duke Hospital and the Eye Center itself. Duke University Hospital is on the college campus so you will have to pay for parking. You aren't paid well, even with the $20 minimum wage increase, it's still only about $40,000/year but with having to pay for parking... even the cheapest garage at $95 a month, that's $1,140 a year gone from your check. There is no "free" parking even close to the hospital, so they really screw you there. The Eye Center has struggled with processes in the clinic and management is run ragged. There are too many employees that don't care much for the job they are doing and Duke makes it incredibly difficult to hold those employees accountable and for management to make proper layoffs.

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