Great start, but move over, up, or out - Merchant Experience Partner DoorDash Employee Review

When I started with DoorDash this was a new role, and the way the role was described in the initial interview process seemed exciting, setting up merchants with success and improving overall processes. Once I began training though there was confusion as to what the role would be like since there was no training for the specific role and we learned tier 3 customer support job duties which consisted of heavy outgoing calls, and a ticketed support system. Once we officially began the role there wasn’t much of a difference except we had more tasks and responsibilities and they continued to add to the job description without mention of increase in salaries. It was a salaried role with the normal Mon-Fri 9-5 schedule, so of course there was outrage when they attempted to enforce weekends and holidays. They quickly rolled that back though. Once this happened I knew I had to begin to make my exit, as they were very merit-based without consideration to actual factors that made reaching goals unrealistic and almost impossible unless they were fabricated. Especially when they introduced “Proactive Outreach” which was essentially cold calling. The benefits were enticing with unlimited PTO and equity, but since my departure I’ve learned they have reduced the role to hourly, only offering two weeks vacation with zero equity. They completely misled a group of people to a position that they knew they would flip midway. And because this would affect many livelihoods, you had no choice but to stay. I think DoorDash is a great company, but this department and its leadership did not align with my goals or interests.