Pros
Work from home at the moment, insurance
Cons
Micromanaging is the absolute worst at this job. I'll never forget hearing how I'll be treated as an adult who can make their own decisions and be trusted to work from 9-5pm as that is what is outlined on our contract. But it is unbelievably unrealistic. If you want a work/life balance this is not the job or company for you. Management is hired from outside places who have never worked at DoorDash or if they have not in the position. They view you as a machine not as a human, and how can you output metrics without taking lunches or breaks ever. They will tell you it is not a call center yet you are expected to COLD CALL 50 Merchants at a minimum weekly on top of case work/account management, who are not expecting your call who are in your Book of Business regardless if the Merchants time zone or job. The training is inaccurate to what the day to day truly is in this position. Our supervisors also do not want you to truthfully in a shadowing role for new hires tell them what our day to day really is. It could be seen as a negative and not productive to training, yet it is the actual job we are supposed to be teaching them. Unlimited PTO is not accurate unless you are a supervisor. In order to get any time off you have to know close to a year in advance. And forget even getting the holidays off unless again you're a supervisor. Even though you're salary you only get 40hrs of sick time which once used you get written up. The department is incredibly disorganized, micromanaged heavily, and the performance expectations are unrealistic because our "supervisors" have ZERO experience doing our job or what our job is. If you want to do cold calls, have no time off, and be micromanaged heavily, this is the job for you. Also everyone regardless of performance gets the same salary increase and for almost a year of employment was 2.8%. This job will ruin your mental health within a week of being out of new hire training.