Good place to work, no where to advance in Cleveland. - Customer Service Assistant Dollar Bank Employee Review

3.0
10 Aug 2013
Recommend
CEO approval
Business outlook

Pros

Working at Dollar Bank isn't terrible. It's a fairly easy job, and coworkers are friendly. When you have a question about a procedure or policy there are numerous people in support departments that can be called upon, unlike bigger banks that have everything on an intranet page. Also, the benefits are great for a small company.

Cons

Senior management has changed, and moving in a more sales oriented envirioment without any incentive for meeting sales goals. Also, branch employees are tightly micromanaged by upper-management and security. Much of the decision making has been removed from branch employees, who now have to call someone in upper-management or security to get "approval" to do a simple task. Pay is also not competitive with other banks.

Explore other reviews about Dollar Bank

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very friendly, decent amount of knowledge able to be gained. Team supports you and encourages you.

Cons

After learning the tools (intune, felxera, etc) things become more and more repetitive.

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of opportunity at dollar for growing your knowledge and experience. Leadership does care about their people and there is a a fair bit of access to executive management. Benefits are pretty good with insurance, gym reimbursement, 401k match and other things.

Cons

Performance incentives are sorely lacking here. If you are a high performer, you get the same performance incentive distributed into your 401k as someone who is average. Management also has a track record of adding responsibilities but not necessarily increasing compensation. The other main item is that the majority of employees have started and stayed at dollar. Coming in externally with difference experiences can be challenging.

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