Pros
There are a small amount of the managers at Direct Group who demonstrate professionalism and show their integrity to employees and customers alike. However, this does not make up for the awful management skills demonstrated by the vast majority of team leaders and their assistants.
Cons
Direct Group as a company do not value the well being of their employees at all, to them profit is more important. I feel that the values they seem to champion themselves on are nothing more than a empty promises that the company makes to its employees. Many of the manager at Direct Group do not appear to have had any formal management training, indicated by their inconsistency of applying processes and blatant lack of discretion when it comes to employee relations. I've seen many of my colleagues have their contracts unfairly terminated and I have recently left DG because couldn't continue to work for a company who put their desire to generate revenue above the physical and mental health of their employees. With a promise of multiple benefits that have never come, management do nothing but undermine and patronise their already overworked employees which is reflected in their high turnover rate.