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      Diligent

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      Diligent reviews

      Not the worst, but definitely not the best - Client Manager Diligent Employee Review

      3.0
      28 Jul 2025
      Client manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Given the nature of their products, working at Diligent will enable you to build a robust corporate literacy. You’ll learn about things like IPOs and regulatory requirements of companies both private and public, as well as how board members and leaders at some of the most powerful firms in the world govern their organizations. If you make an effort to digest the subject matter, it could serve as a foundation of knowledge that sets you apart from others for the rest of your career.

      Cons

      What was initially a healthy culture of accountability, transparency, and a commitment to employees and customers alike has eroded thoroughly. It is my view that this is a product of Diligent’s private equity owners growing increasingly anxious to reap a return on their investment. In 2024, after a brazen attempt to raise many of our customers’ pricing by 30% fell flat on its face, it seems that leadership needed to scramble to find some other way to rejigger the balance sheet and increase profitability. Perhaps this dovetails with recent rumblings of Diligent’s majority owner looking to make an exit from their investment. In the last 18 months, members of the client relations team have since seen their variable pay (once the lion’s share of their comp) shrink dramatically. I don’t think I need to tell you that this doesn’t exactly align with the direction the cost of living is going. I raised this concern directly to global leadership multiple times and was ignored or given a canned response.

      avatar
      Diligent Response
      10mo
      Thank you for highlighting the valuable experience and knowledge gained at Diligent. We’re pleased to hear that the expertise you developed here has been a significant asset in your career. We deeply regret to hear about the concerns you raised regarding the perceived erosion of our culture and the impact of compensation changes on the client relations team. Your feedback about the changing priorities and the challenges of maintaining a long-term focus amidst ownership transitions is important. Please know that we take your advice seriously. Feedback shared on platforms like Glassdoor is regularly reviewed and provided to our leadership team to help inform ongoing discussions about our culture and workplace practices. If you ever have additional feedback or suggestions, feel free to connect with us at HRConfidential@diligent.com.

      Explore other reviews about Diligent

      2.0
      11 Mar 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

      Cons

      Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

      11
      avatar
      Diligent Response
      2mo
      Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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