Innovative Company with Ambitious Vision - Partner Success Manager Dext Employee Review

5.0
5 Jul 2021
Recommend
CEO approval
Business outlook

Pros

-Some pretty impressive moves on the M & A front. Further solidifying the clear and ambitious vision to continue to disrupt an industry and remain competitive. This also increases upskilling and engagement, as team members get the opportunity to learn, implement and sell products with increased capabilities. -With the creation of the Director of Development & Diversity role, there have been positive moves in terms of diversity & inclusion, including company wide training, book and movie clubs and 'super power sessions'. Lots of work still to do, but the investment is certainly there. -A supportive environment where colleagues are always on hand to help and pitch in where necessary. Between all of us, someone will always know the answer, and someone is always willing to help. This goes for both colleagues on the ground and colleagues over seas. -A huge vote of confidence in the company off the back of the recent HG buy out. HG have a vast array of experience in Dext's particular industry so undoubtedly will be able to provide strong mentorship and strategic guidance where it matters. -There have been some excellent hires made from industry which has helped up 'level up' our internal training capabilities. -A very passionate partner/client base. Dext is a company that has genuinely changed thousands of people's lives and many customers have a very strong affinity towards. You only have to read a few of the Trust Pilot reviews to get a sense for how powerful the product is and the impact it has had on customers. -Opportunities are there for those who want to create them. There have been several instances of new roles being created for existing colleagues with a particular skill set. -SMT, both on a global and regional scale, are candid and transparent. Information and company updates are clearly communicated. -Dext have embraced the flexible way of working and are open to discussing individual working arrangements that are best suited to you. -Creativity is promoted. If you have a good idea, go for it. No matter what your position. Management are always interested in hearing about new initiatives and ways to better serve our customer and help grow the business. It's very rewarding to see ideas come to fruition and have an impact. -High performers are globally recognised and remunerated well. There are ongoing regional and global SPIFFs that give reps the platform to build their brand and to earn some extra cash. The SPIFFs will usually have a theme, Olympics, Formula 1, NBA etc.. for an added bit of fun. -Despite a challenging year of Covid, the company is back to all cylinders firing and lots of job openings for new talent to come into the business. Very exciting.

Cons

-Just like most fast growth companies, the targets are ambitious. You need to be willing to work hard and do what it takes to make it happen. If you're looking for an easy ride, where everything is handed to you on a plate, this might not be the place for you. -As Dext are a global business with many of the central functions managed from London, sometimes there may be a slight delay in getting things done as you need to wait for time zones to come online. Lots of great resources available to you overseas, but sometimes can slow you down when trying to work at pace. -Self-learning plays a huge part in your success at Dext, particularly if you are new to the accounting/SaaS industry. You need to be willing to put in the reading and education time to be able to fully comprehend the systems and clients that you are working with. -Despite being round for over a decade, there are many processes that are not as mature as they should be. There are two ways it can go; be a part of the improvement and change, or just let it lead to frustration.

Explore other reviews about Dext

5.0
30 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Amazing management and workflow with a great product

Cons

I love this job no negatives

1
3.0
1 Oct 2019
Recommend
CEO approval
Business outlook

Pros

- A collaborative and familial team - An exciting and practical product with concrete benefits for anyone in their market - Experienced leadership and management team members - Interesting and diverse work experience with fun projects

Cons

- A seemingly uncaring leadership team that does not act to retain valuable team members and assets - Constant and hastily made strategy and product changes that negatively affect the sales team's ability to engage our market - A complete and total lack of proper sales management in the US - Micromanagement and disrespect within various teams - A significant morale issue in the US office as a result of a very tumultuous few months - Recent changes in the competitive landscape have seemingly put the product's value proposition at risk - RB has a track record of overutilizing younger employees while underpaying them - No concrete career paths for any team members in the US - HQ doesn't seem to care about the US office even though the company has consistently reinforced the importance of the North American market

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