Overworked, burnt out - Member Service Guide Devoted Health Employee Review

Hi there, Thank you for taking the time to share your feedback with us as a Member Service Guide. We’re happy to hear that you’ve enjoyed the ability to work remotely with us as well as our benefits, but we’re sorry to hear that your experience day-to-day was not optimal. Going above and beyond for our members is at the heart of what Guides do. We don’t just solve problems—we take the time to understand each member’s needs, connect them with the right care. We recognize that at times, our members can call us frustrated and upset. We know these are hard calls and can create stress. We are forever grateful for the work that you do and do our best to provide \breaks as well as other resources (Calm App and Lyra) to help with stress management. We hold our Member Service Guides to high standards as a group when it comes to metrics. This not only allows us to offer superior service to our members but also ensures that we remain in compliance with service level rules and regulations established by the federal government. We are sorry to hear this was not a good experience for you. We recognize that each perspective is different and we welcome the opportunity to hear more from you so we can learn. If you’d like to continue the conversation, please reach out people@devoted.com. Thanks again! Devoted Health