Good, until it isn’t. But still a great mission. - Product Manager Devoted Health Employee Review

2.0
26 Apr 2024
Recommend
CEO approval
Business outlook

Pros

The mission, and the people who work towards the mission of treating every member as family is real. There are obvious some touch choices to make when it comes to how much you can pour into a minority of members, but Devoted truly cares about each and every member. This is possible through strong teams and great technology.

Cons

Product is perhaps one of the least stable, and least mature areas of the company. For a relatively small team (<15), it has seen tremendous turnover and lacks a lot of the culture, onboarding, and close knit relationships (other than those close to Boston) that other teams do. It’s also seen a quite a few re-orgs while figuring out how to align teams - leaving some areas not well thought out. Separately, while the company is remote friendly, there is still a sense of the ‘mothership’, and those closest to Waltham (and those with most tenure) have more social capital, and more leeway. Culture is not quite remote ready.

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Devoted Health Response
2y
Thank you for taking the time to share your perspective and experience with us as a Product Manager. I’m happy to hear that you recognize Devoted´s strong teams and strong technology and that our mission of caring deeply for each Devoted member resonates with you. I´m sorry to hear that your experience working in the Product Management team was less than optimal for you. On an annual basis we step back as an organization and evaluate where to invest our technology resources to best achieve our business goals for the following year and ensure our resources are aligned to the most important problems. When this happens, the Product Management team along with other technology and operations teams value finding opportunities to best align our people to problems while considering individual strengths, interests and opportunities for personal growth. The Product Management team has experienced very little voluntary attrition (5% in the past year) Additionally, of the 13 Product Managers currently on the team, 7 are fully remote and not based in the Waltham area. We also do not have any requirements to attend an office on a regular basis and we find that the entire team prefers to work remotely the majority of the time given that we are a highly distributed company across the US. While it’s our mission to make sure that our members are cared for and treated like family, it’s also our mission to make sure we’re reflecting the best care and attention to our internal teams as well. We know that each experience is different and we welcome the opportunity to hear more from you about your perspective so we can learn. If you’d like to continue the conversation, please reach out klevesque@devoted.com. Thanks again, Kate Levesque Chief Product Officer

Explore other reviews about Devoted Health

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Welcoming and kind employee culture -Support and strong project feedback -Clear communication -Employees believe and support the mission of the company -Enthusiastic, talented, and passionate leaders

Cons

- There are two office spaces for hybrid work- they are great facilities but there are only two

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Competitive pay, benefits and great hours. Lots of commission potential

Cons

The favoritism within the sales department is insane. Some of their 'top sellers' are just bullies to the clients, and will hang up on plan changes (since we don't get paid for them outside of AEP)it seems like they let them get away with it because they get sales.

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