For your sanity, do not work here. - Senior Member Service Guide Devoted Health Employee Review

Hello! Thank you for taking the time to share your perspective and experience with us. We take our internal culture and approach to work/life balance very seriously and take strides to ensure our employees are heard, respected, and trusted. We're very sorry to hear that your experience with our attendance policy and work/life has been less than optimal. We have set the bar exceptionally high to hit our service level metrics to ensure we are providing superior service to our members as it is our core mission to do so. As a result, the rigidity of time back to the phones is necessary as we are highly regulated. All Guides are scheduled for a total of 30 minutes of paid break time throughout the day. They may use that time in scheduled full 15 minute blocks or break them up to allow for more frequent breaks. If a Guide needs to take a break from a phone call for any emergency situation, we would encourage them to either place the caller on hold or get them connected to another employee to assist. If a Guide needs to take a break or recover from a difficult call we do have Standard Operating Procedures in place that provide several (3) different ways they can do this. These operating procedures have been developed as a result of feedback from the team. We are always striving to improve and create a work environment that is caring and flexible however possible. We do offer Mental Health Benefits that you've highlighted and they are explained during our orientation. More specifically, we know there are times where working hours may not overlap directly and provide contact info to coordinate appointments around this should our employees need to use the benefit. Our team works hard to ensure our employees are heard and respected and we recognize that each of us have different experiences and perceptions. We welcome the opportunity to learn more about your points of view and experiences on the Member Service Guide team. If you’d like to continue the conversation, please reach out to Michelle Mulcahy -- Director, Member Service Guide @ mmulcahy@devoted.com.