Pros
In most cases can move to work-at-home within a year or so Flight benefits are good if you are single and have an extra income
Cons
This is a dead end job with no reasonable chance of advancement. People stay in this position until retirement, a few make it to lead and stay there for 20+ years and earn $250 extra a month. Other divisions in the company do not respect Reservations and upper management does not consider anyone here for corporate level promotions - your highest goal will be to become a manager of other reservations agents. The flight benefits are good if you are single, but if you have a family they simply will not do much for you beyond once a year or so. This job is highly repetitive and incredibly boring: agents take 20,000+ calls a year and most of them are exactly the same: people who can't figure out how to use the website and want you to assign their seats or change their flights. Local management is a joke - they cannot do they jobs of frontline staff and have no decision making capability, they answer entirely to Atlanta. Promotions are based on race and gender and not on merit - you will have many people above you who you would not trust to even mow your lawn. Think twice if you are taking this job merely for flight benefits or as a second career you don't really need - you will not enjoy this work. If this is the best job you can get because of a limited education and no other career prospects, this is a reliable paycheck with a decent company, but if you went to college or have talent in any other industry - go somewhere where promotions and advancement come regularly instead of at Delta where they come almost never. Starting at the bottom in fast food or in a convenience store has a much better career potential than starting at Res in Delta. Your hours will be terrible for the first 10-15 years = all nights and weekends and never a holiday off.
