People are nice but few chances for career advancement - Customer Service Associate Deliveroo Employee Review

4.0
5 Apr 2020
Recommend
CEO approval
Business outlook

Pros

- People are nice and young, you can blend in very easily. - Relaxed working environment. You don't feel competitive. - No overtime work, you can leave on time in most cases. 9 hours a day maximum, 5-day work per week. It may get stressful sometimes when it's busy, but you don't need to bring your work back home. Work-life balance is quite good. - A lot of free meals, unlimited drinks at the office. - Salary, days for annual leave and other benefits are not bad for entry-level jobs. But of course, there is room for improvement.

Cons

- Most of the people in the company are young, so there are very few chances for career advancement. - There has been a surge in orders recently. You may feel a lot of pressure during working hours. - It's not that good if you hate shift duties. You usually need to work during weekends.

Explore other reviews about Deliveroo

5.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Amazing teams and nice working space

Cons

A bit overload with work and tasks

2.0
21 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company is presented as a young and dynamic environment, at least from an external communication point of view.

Cons

Unfortunately, the internal reality is very different. Career progression mainly favors people who are close to management or who know how to please the right individuals, while meritocracy clearly comes second. Losing valuable employees does not seem to concern upper management at all. Many department heads lack experience and competence, which leads to constant issues, misunderstandings, and organizational problems that directly impact daily work and team morale. The company promotes itself as “young and dynamic,” yet hires employees over 60 whose experience does not appear to be properly assessed or effectively leveraged, creating a strong inconsistency between image and reality. Salaries are not competitive compared to the market. Salary increases and bonuses are very low and demotivating. Benefits are either almost non-existent or purely symbolic.

1
See reviews by: Helpful|Rating|Date|All