Good team-workers, bad pay - Concessions Assistant (Food & Drinks) At Emirates Stadium Delaware North Employee Review

3.0
1 Jul 2015
Recommend
CEO approval
Business outlook

Pros

- Almost everyone is quite friendly and has a personality - Casual work, only work on match days and it fits to you and when you are able to work - Staff get pizza (quite dry though) on their break - Get to sneak in to catch a glimpse of the football matches if you're lucky!

Cons

- Not enough pay. £6.30 hourly per match, and we get taxed which is long to have to claim back - Stewards get paid more to just stand and watch the match, while concessions assistants (serving food and drinks) get paid less for doing more - Staff are limited to a choice of only pizza on their break during half-time, which is usually quite dry and unpleasant compared to customer's pizza - Not everyone is friendly or helpful

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5.0
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Pros

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Cons

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2.0
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Pros

Good first exposure to client facing roles if no prior exposure. Good for learning to balance technical execution with advisory duties. Good for hands-on experience/learning CRM tools you may not have had prior experience with. Decent benefits. Opportunities to create your own “fun” side projects if you have enough drive to do so.

Cons

Long hours, frequent after-hours/on-call work, including weekends and holidays. Lack of clearly defined process/constantly changing process, making onboarding new hires challenging or educating other departments more difficult. Frequently pivoting business decisions, causing further hiccups in process. Lack of communication. Lack of upward career mobility. Base pay is relatively low. While there are opportunities for raises, chances of promotion are very rare. High stress, high turnover environment that causes scrambling to fill in gaps of lost productivity, causing more pivoting business decisions and revisions of process.

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Delaware North Response
1mo
Thank you for taking the time to share your feedback. We value hearing from former team members and recognize there are always opportunities to improve the employee experience. If you would like to share additional details, we encourage you to contact askhr@delawarenorth.com so your concerns can be reviewed further.
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