5.0
18 Dec 2013
Former employee, more than 1 year
Delafield, WI
Recommend
CEO approval
Business outlook
Pros
The Delafield Hotel (DH) is small enough to give personal attention to its clientel. A luxury hotel in the beautiful Kettle Moraine area of Wisconsin, it's rooms and amenities lend itself well to a "whatever it takes" approach to guest satisfaction.
Cons
At times it was difficult to adhere to known industry standards when a guest requested something outside the norm (never unethical, just extra). 3rd shift audits timing varied, depending on who was working.