Not the worst, but is not that great either - Live Chat Agent Decathlon Employee Review

2.0
18 Jan 2022
Recommend
CEO approval
Business outlook

Pros

-Generally, teammates are friendly. With the right people, shifts can be decent -Direct supervisors were very understanding of my school commitments too (eg. allowing me time off for class etc) -Weekend/Public holiday shift salary increment

Cons

- Upper-echelons does not directly communicate to you, they will observe, then relay whatever he/she saw and thought of that situation(without finding out the facts) to the direct supervisors/managers. -Shifts are really long, as expected, but especially for Singapore Lab outlet as the opening hours are later than others. -The "Satisfied or satisfied" customer practice is annoying as it enables as a win-win situation for customers whereby employees' opinions and inputs are to be held back. -Basic pay for Part-timers is not great. -Some direct leaders/supervisors do not practice active communication, whereby you can be informed of a certain change in your shift duty only the day before that shift. -Your direct leader/supervisor is very wary and in a sense, too afraid to say "No" to his bosses, at the expense of the morale and empathy to the team. -Too many people are "Yes" men and women in this organization, whereby I understand that the wages for full-timers can be decent thus, nobody is saying "No" nor telling their bosses how they really feel or think. -Not much work-life balance for those who are doing the shop floor/retail duties as the hours are that long.

Explore other reviews about Decathlon

5.0
30 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Great community, flexibility, kind leaders

Cons

Lunch break is not paid

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