Remove some of management and the silo'd nature of the business and it COULD be ok - Anonymous employee Datasharp Employee Review

Thank you for taking the time to write a review about Datasharp. I agree with your comment about the team at Datasharp being great to work with – they really are a superb team of talented professionals who are highly valued and I enjoy frequently telling them this via group emails and individual face to face. As you will also know, if you worked here, we send out customer satisfaction surveys to all customers to ensure our high levels of service are maintained and to give our customers the opportunity to give feedback. A brilliant 96% of them are returned with perfect full scores for all areas of sales, technical and customer service. It is because of the excellent service from each department that our customer retention rate is very high. We have had some great customers that have been with us for over 30 years. If we weren’t providing excellent all round service this would not happen. You refer to “brown nosing”. I have worked in companies and witnessed this first hand when upper management is never disagreed with and the only answer they hear is “yes” so I am confused as to what you are referring to. I encourage, and regularly receive, conflicting opinion and dialogue to my initial thoughts - I am not arrogant enough to think I am always right and I’m grateful I am not surrounded by brown nosers as my fabulous team are certainly not afraid to tell me that they think I’m wrong! I highly value their input, expertise and advice and at the end of the day I make what I believe is the best decision for the company. Our increased success year on year is testament to this. If I was surrounded by brown nosers the company would not be as great as it is. I trust all of my team, not just the management and, as you will know, actively encourage anyone to come and chat to me at anytime. I say good morning each day to everyone and listen and value each member of the team’s opinions. If people are passionate about their careers they want to speak out and propose ideas, sometimes radical, which is a great thing to encourage progress and alternative thinking. I consider myself very lucky to work with such a brilliant team of dedicated professionals 10% of whom I have worked with at Datasharp for over 20 years and 65% of the team have been at the company over 10 years. The staff turnover rate is incredibly low. It is because of our investment in people and nurturing of talent that has resulted in us winning so many industry awards for technological innovation and great customer service. I am so proud of the great team of people here. I wish you success in your future. Jane Cockcroft MD