monitoring and security ecosystem - CSA - Customer Service Associate Datadog Employee Review

4.0
20 Jul 2022
Recommend
CEO approval
Business outlook

Pros

good sales training / IT ecosystem complex but rewarding / management top

Cons

Demanding job with high involvement

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Datadog Response
3y
Thank you for sharing your candid feedback. We're happy to hear that you've enjoyed the training and felt supported by your management team. Our Customer Success organization is imperative to our customer retention and growth. We are continuously assessing for opportunities to streamline processes that will enable teams to in turn streamline their day. We value you, the remarkable work you do for us here at Datadog, and want to create a positive experience for everyone!

Explore other reviews about Datadog

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Collaborative and positive work culture with high ceiling for growth

Cons

Growing pains transitioning from a grass root sales motion to an Enterprise motion

4.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Datadog has a strong product, smart coworkers, and a fast paced environment that teaches you a lot quickly. I learned a tremendous amount about observability, technical discovery, outbound prospecting, and how modern engineering organizations operate. The company has also gives reps exposure to large accounts and technical conversations early in their careers.

Cons

The ramp for newer AEs can feel steep, especially in a hgihly competitive outbound environment. Success often depends on timing, territory, pipeline momentum, and consistent coaching. There can also be a significant pressure tied to activity metrics and pipeline generations, which may be difficult for reps still developing confidence and process consistency.

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