Pros
Great culture, founders genuinely care, free health insurance, free lunch. Solid product, great pricing and customization. A lot of wonderful people work there and almost everyone genuinely cares and wants to help others. Training is also wonderful on the company and culture but need more job specific training.
Cons
The support is a labyrinth of confusion that frustrates both customers and staff alike- they commonly close tickets with no resolution. Certain managers are abusive and get off on humiliating subordinates. Booking a technical resource is made nearly impossible and you frequently have to go back to your customers and say sorry, I’m getting push back, you need to open a ticket instead. It really is more frustrating than it had to be. The billing limitations can be frustrating as well. There are custom contract offerings but not many ways around billing. The have a document for literally everything but it’s 50/50 if it’s up to date or not. Not much job specific training then you’re chastised when you make a mistake. Not much of a work life balance at all. You’re commonly on late nights to get trainings done because there’s no time during the day.