Service Delivery - Service Delivery DSCI Employee Review

Good company, good benefits, relaxed atmosphere.

Very little training and not much guidance.

I can't really think of any Pros about this company (TPx communication) until it merged with TelePaxific. Good location in Manchester and traffic is not bad if you are coming from South or North.

DSCI used to be very good until it merged. Call center became "Hell Hole" with 300-400 calls per day. In order words, it will have around 300 service tickets per day and the upper management is expecting "you" to solve the client issue within a day. There is lack of training and they force you to take 2's 15 minutes break and 30 minutes of lunch. If you are late, you will get into trouble. If you are up to tie up cal center environment and does not care if people don't teach you for anything, go ahead to give it a try on your own experience. We had 4 people left on their own within 4 months. So you can imagine the word load why so many people left.