Pros
The benefits are great, which is why I say it's a good starter job. Anyone fresh out of college or looking for entry level work, this is the place to get your foot in the door and make money while you look for something else. The work itself isn't hard or stressful (I'll leave that blame for management) and they do care about patients; at least some of the US managers. Ample time off/holiday schedule. The job really does start off okay, but after a year the bull-shit will slowly start to show itself and the chaos will begin. After the year mark is when you'll want to start putting resumes out. There's a reason the employee turn-around rate is so low.
Cons
Where to begin: First any positive review (4+ stars) was left by management and that should be the first indication of why you don't want to work here; if you have to fake an employee review to boost your rating then clearly there's something wrong. Which brings me to my second point, management SUCKS; Within the past year we lost our CEO, COO, HR personnel, and they just announced that we are opening an office in NC, moving 3 of our departments from NY to the NC office. And guess what they did with the people in those 3 departments? Fired them all; including the heads of those departments. No transferring to a different department, no offer to move to NC; all in the middle of a pandemic while we're WFH. They do this consistently; they do not care about employees and if you work here, trust me they won't care about you either. US managers will micro-manage you to the point where the job actually becomes stressful. Unnecessary weekly meetings, the DUMBEST employee reviews every year, they give you work outside your work-scope as they like to take advantage of their employees and squeeze as much out of them as they can while offering a VERY sub-par salary and no yearly raises. You're based in NYC, pay your employees (not just managers) a livable NYC wage.