RUN!!! - Field Service Technician DISH Employee Review

1.0
27 Nov 2015
Recommend
CEO approval
Business outlook

Pros

Guaranteed to have a job if you're desperate enough to need one. Outside of that, everything else is subpar at best.

Cons

Dish was rated in June, 2015 on the web among as the #8 worst company in America to work for. It has been for the past few years, just research it using your search engine. It's no wonder why. The dispatching is horrible as trucks are always criss-crossing going to assigned jobs. You can spend up to 1 hour and 30 minutes driving from one job to the next. You are hired as an installer but are mandated to sell overpriced smart home products to meet an office set quota. If you don't meet the quota you won't be promoted or they'll dig for a reason to fire you. If the customer does not have the internet when you are doing an install, your metrics will go down keeping you from being able to be promoted (even though it's not your fault they don't have internet). The field service management is dishonest and will throw an employee under the bus to save their own skin. They do not properly communicate with upper management about technician issues until it's too late. When this happens, you the technician will be the expendable one. You are mandated to work a lot of overtime in the summer, so say goodbye to your family life during peak season ( approx. 6 months long). If you work Sundays, be prepared to have a major migraine at least once a week as Sundays are always under staffed with technicians and overbooked with installs to complete. The benefits are lousy as you can be required to pay a couple thousand dollars for a deductible before the insurance evens begins to pay their portion. You are mandated to reinstall work (if not up to code) that was finished by sub contractors which will damage your points per hour metric (keeping you from bein promoted) and will have you arriving home as late as 9pm. Don't hope for the office manager to get rid of them. Quantity of installs, whether they are done up to code or not, are more important than the quality of work. You will clean up subcontractors messes as long as you're employed as a tech. Everyday is a push for sales by management. EVERDAY. If you want to be a salesman, this is the job for you. If you want be recognized as a good technician, not have to sale and make $5 to $10 more an hour, go to a utility company. This company is definitely not worth all of the headaches that you will get. Pay very close attention to this next statement. No matter what the reason is that you separated from the company, This company will lie about the reason and will fight your unemployment! Remember, #8 worst company -2015. Do your homework, unlike I did when I applied.

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5.0
15 May 2025
Recommend
CEO approval
Business outlook

Pros

I made a late in life career change and started in a Level 1 call center role. At first, I thought the recruiter's pitch about growth was just a talking point. I simply needed a new direction. But the training was incredible. I had four amazing coaches during my call center days. Since moving into TA, I’ve had the same supportive coach/manager. Each one has truly helped me grow. Meeting regularly with someone who genuinely wants you to succeed is a rare gift. I've seen others grow at their own pace—progress is always encouraged. It’s empowering to work hard and have a team that supports your growth. All you need is the willingness to learn and a solid work ethic. The tools and training? They’re part of the package. Years later, I still look forward to showing up and doing what I love.

Cons

Tech and HR are always changing, you must be able to embrace change

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DISH Response
1y
Thank you so much for sharing your experience here at DISH. We love hearing the success stories of those who have seized our greatest benefit, opportunity! On top of that, we're happy to hear that your growth and development has been supported by great leaders who are invested in your success. Thank you for the more than 5 years of service and here's to many more!
1.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home is the only pro I can think of

Cons

They don’t provide any equipment aside from the computer itself. They mislead you during the interview and job description. You are paid according to price of product sold and close rate however it’s all inbound calls and you can not call back. The inbound calls are lousy, people who don’t even have a $1 on a card in order to do the eligibility check, or no card at all.. poor credit which leads to higher out of pocket costs. I think only a handful of times I couldn’t overcome the spousal objection or the just shopping objection. Those I will take responsibility for but if I’m getting calls from people who don’t have a card or don’t have a $ or don’t have the money to put down OR already have an account or is a mis-transfer or were passed along because the technicians have to make referrals even though the customer isn’t actually interested in the product yet the tech makes them still call.. that’s crap and it’s not real sales.

1
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DISH Response
1w
We appreciate you taking the time to share your perspective with us. Hearing about your day-to-day reality in sales—from lead quality to equipment needs—is incredibly valuable as we continuously work to refine our internal processes and onboarding experience. While we are glad you enjoyed the flexibility of working from home, it is disheartening to learn that you felt misled by our initial job description and interview process. We want to ensure our teams feel properly supported and equipped to succeed in their roles. Our People Operations team would welcome the opportunity to dive deeper into your feedback regarding our commission structures and lead generation systems. Please feel free to reach out to us directly at peopleoperations@dish.com so we can better understand your specific situation. Thank you again for your candor in this situation.
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