Rapidly collapsing - Manager Cyara Employee Review

1.0
3 Nov 2025
Recommend
CEO approval
Business outlook

Pros

There aren't any anymore, unfortunately.

Cons

Cyara is slowly falling apart. It's no secret that it's lost major customers and that there's been very little innovation since the current CEO, Rishi Rana, took over. The main problem is that Cyara seems to be most concerned with short-term returns and strong-arming customers into multi-year contracts rather than coming up with new ideas and beating the competition. Immediately after the Spearline acquisition, Cyara was really the only company worth using for CX assurance. But, as teams have been cut the company has switched to a "let's keep the lights on" mentality that has left it stumbling along as the competition only accelerates. In the end, Cyara is circling the drain, and no amount of pressure on its employees to leave positive reviews is going to change that. If you're wondering if you should work here, I would strongly recommend against it.

Explore other reviews about Cyara

5.0
27 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Excellent Vision Leading in AI

Cons

Need to to pay attention to old schoolers

1
4.0
23 Dec 2025
Recommend
CEO approval
Business outlook

Pros

At Cyara, true transformation required leadership that was ready to raise the bar, bring clarity to ambiguity, and drive the organization to operate at the standards of a scaled, enterprise-grade business. Rishi Rana was instrumental in this journey. By instilling structure, urgency, and accountability, Rishi Rana challenged teams to move beyond incremental progress and embrace a culture of clear expectations, decisive decision-making, and unwavering ownership. While this level of rigor demanded adaptation, it ultimately fostered focus, discipline, and measurable progress throughout the company. Change of this magnitude is never easy. Transformational leadership means confronting difficult truths, accelerating the pace of work, and holding both individuals and teams to higher standards. The result at Cyara is a stronger, more aligned, and more accountable organization - one that is well-positioned for long-term success. Bringing in leadership of this caliber has been one of the most impactful decisions for Cyara. The foundation built during this period will support the company’s next phase of growth and continue to matter for years to come. With his departure, K1 management is losing a leader who delivered real transformation and set a durable foundation for the next phase of growth. That loss will be felt, and the standard he established will be difficult to replace.

Cons

K1’s leadership transition removes a CEO who was actively driving execution and organizational discipline. This change creates uncertainty around continuity of strategy and the sustained application of the performance standards that were beginning to take hold.

4
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