Consistently Evolving Business - Anonymous employee Custom Ink Employee Review

4.0
22 Apr 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fantastic benefits Transparent business outcomes shared regularly with team

Cons

Legacy ways of operating are challenging to uproot Inconsistent growth opportunities

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Custom Ink Response
1y
Thank you for taking the time to share your experience at Custom Ink. We’re so glad to hear you’re enjoying the benefits and transparency—we work hard to support our team members and keep everyone informed on how the business is doing, so it’s great to know that resonates with you. We also appreciate your honest feedback about some of the challenges you’ve observed. We recognize that evolving from legacy ways of working takes time and commitment, and we’re actively working to balance what’s made us successful with the new capabilities and processes we need to keep growing. Regarding growth opportunities, we’re continuously working on ways to make development paths clearer and more accessible for all Inkers. If you have suggestions or specific feedback, we’d love to hear more. Please consider reaching out to your manager, or you’re welcome to connect directly with us at careers@customink.com if you prefer.

Explore other reviews about Custom Ink

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
1w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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