Custom Ink

Good company, but the work is soul sucking - Customer Service Custom Ink Employee Review

2.0

4 Jan 2015

Customer service

Recommend

CEO approval

Business outlook

Pros

Benefits are out of this world, environment is great.

Cons

Completely agree with 100% of the negative reviews on here. VERY difficult to advance in the company (especially if you're not at the Fairfax location), salaries are laughable, all of the sales/customer service/production work could be done by literally anyone so it makes having a college degree feel useless.

1.0

26 May 2026

Store representative

Recommend

CEO approval

Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

Custom Ink Response

Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.

Good company, but the work is soul sucking - Customer Service Custom Ink Employee Review

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