PRODUCTION - Best for some, worst for most... - Production Associate Custom Ink Employee Review

1.0
22 Dec 2016
Recommend
CEO approval
Business outlook

Pros

Retirement and healthcare are what differentiate warehouse positions with competitors.

Cons

This was a SALES company first, a very successful one at that. They decided to open production warehouses to cut out the middle man and merge into a market that has NOTHING to do with sales.... Production management is an atrocity... Turn over in both upper and lower level positions creates a revolving door of inefficiency. Lack of persistent leadership leads to lack of confidence from the higher ups, intrinsically leading to more simplified, archaic forms of quality control and benchmarks. These are production based earning institutions, meaning you meet goal and then make more money on any production post-goal. In most cases, the training you've received does not guarantee reaching just basic goal, at least not without any errors. The bottom line of this companies financial strategy creates pressure on the production floor that is surmounting. These are the lowest paid positions in the company, with the least amount of training and the most amount of expectation. In the end, these warehouses take advantage of the cities they're placed in. You have mass markets of high school graduates with a lot of retail and production backgrounds. Customink stands out because of the aforementioned benefits package and retirement, so for most of this populous, this is a great place to end up. For anyone actually trying to develop career skills and ascend in their status as an employee, this place is a sinkhole, lead by people who stuck around long enough to get promoted. The management positions in these facilities barely break 50k, you are salaried so your hours are variable, and you still have to deal with all previously mentioned backward momentum.

Explore other reviews about Custom Ink

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
2w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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