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      Cuckoo Fibre

      Acquired by Giganet (United Kingdom)

      Engaged employer

      Cuckoo Fibre reviews

      Once a great company. Unfortunately can't say this any longer. - Broadband Expert Cuckoo Fibre Employee Review

      1.0
      17 Jul 2023
      Broadband expert
      Recommend
      CEO approval
      Business outlook

      Pros

      Macbook and screen provided, (previously) fully remote

      Cons

      Constant criticism from service management for unachievable KPI's, lack of support from upper management and people team, feedback is now silenced with staff told to delete constructive feedback (where this was previously welcomed). Despite having policies in place for neurodivergent staff, this isn't adhered to anymore following the new management, and staff are basically told to leave the business as they don't want to offer any assistance. Pay discrepancies amongst the service team with both eggsperts and team leads (some pay differences as much as £10k) with no explanation as to why and staff doing the same job, with no framework in place offer guidance.

      avatar
      Cuckoo Fibre Response
      2y
      Thank you for sharing your feedback with us. We're genuinely sorry to learn that you didn't feel adequately supported during your time with the Cuckoo team. We acknowledge that you joined us earlier this year for a relatively short time and recognise that the past six months have brought about significant changes. Our commitment to inclusivity is something we take great pride in. We constantly review and refine our policies to ensure we maintain an environment that is both inclusive and welcoming. While we understand that your experience at Cuckoo has left you with negative sentiments, we want to emphasise to both our current employees and prospective team members that our approach to compensation is transparent and equitable. This principle is evident from the very beginning of your journey, as highlighted in our job adverts, and continues throughout your employment.

      Explore other reviews about Cuckoo Fibre

      3.0
      3 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team, initially plenty of independence

      Cons

      A lot of micro management towards the end

      1.0
      8 Nov 2025
      Sales executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Struggling to think of any other than it was pleasure to leave this companyf

      Cons

      Toxic middle managers who have no skills to manage themselves let alone other people. Promotion/ posts given on jobs for the boys. Who are People who know each other and have the same small mindset. Commission structure very poor and even force sales reps to ask customers to write 5 star reviews so reps can meet the "review targets" to get paid poor commission rates. Not able to think for yourself and organise your own day /times.. micromanaging is understatement... I can't think of anything good to write about this idiotic setup with morans for managers.. I have so many examples of things said and done by these morans however would be still typing next week to list the full issues and ridiculous things done and said

      avatar
      Cuckoo Fibre Response
      7mo
      Thank you for sharing your feedback. We’re sorry to hear your experience didn’t reflect the culture we strive for at Cuckoo. We’re proud of our strong Trustpilot score, and it’s important to be clear that reviews are always the customer’s choice. We never require or pressure anyone to seek five-star reviews, and any decision a customer makes to leave feedback is entirely their own. Promotion and progression at Cuckoo follow transparent processes based on performance and capability — not personal connections. We’re concerned to hear your comments about management and working practices. This isn’t the experience we want for our team, and we continue to invest in developing supportive, effective leadership. We appreciate your perspective and wish you well for the future. - The Cuckoo Team
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