The best people here have already left. That tells you everything.
The new co-CEO lacks experience managing remotely or in leading at a company this size — what should be clear direction turns into a cycle of redundant meetings and organizational confusion. The strong leadership team that once gave this place credibility has largely walked out the door, and what's been left behind is window dressing. The real power sits with the the founder, who operates behind the scenes with little empathy or regard for the people doing the actual work. Not to mention his lack of relevant expertise — his background is in product, not client services, and even his product instincts tend toward solutions that don't match what delivery teams actually need.
Client work reflects this. Despite repeated claims about leveling up with AI and modernizing the approach, the playbook hasn't meaningfully changed in years. The results are mediocre, churn is high, and clients feel it. So do employees. Surveys are sent out to solicit feedback internally but are entirely disregarded. The whole experience is performative and wastes time, distracting from what could otherwise be meaningful work.
Headcount is managed through frequent, poorly communicated layoffs. The same bad communication runs on a loop. Meanwhile, the talent pipeline is being gutted — work is increasingly offshored to contractors paid a fraction of market rate and the experience gap shows up directly in output quality. High quality employees are seen as too expensive and needing to justify their existence through tracking minimum average of 45+ billable hours per week in Harvest (including PTO).
If you're a job seeker: your growth here will stall and you should keep your resume updated. If you're a prospective client: you'll pay for a team you're not getting.
