Good people with respect for work-life balance, but needs change - Customer Success Manager Criteria Employee Review

Inspiring mission: as a talent success company, employees take pride in making the world of talent better for all involved. Genuine People-First Culture: company is very employee-centric and highly collaborative, respectful and inclusive. Dynamic, Cutting-Edge Industry: We are actively driving the transformation of the HR Tech industry in an ethical and responsible way.

Fast-Paced, Performance Focus: Success here requires comfort with a high level of performance focus. The pace is fast, reflecting our commitment to "Be bold and innovate" and achieve ambitious goals in a dynamic market. Not for the Stability Seeker: If you prefer a slow, stable environment, the rapidly evolving nature of the HR Tech industry and the continuous drive for innovation may feel overwhelming.

Decent pay, used to be a good company with great healthcare coverage and reasonable growth targets.

I am not someone who typically leaves negative reviews because I understand every employee’s experience is different. However, I cannot in good conscience stay silent about this one. Do not work for this company. Employees are brought in under false pretenses, only to have expectations and compensation changed once they’re already invested. Leadership regularly prioritizes quick revenue over what is actually best for customers, creating pressure to sell products that are not a good fit simply to hit numbers. The culture is incredibly toxic. Morale is terrible, turnover is high, and I personally knew multiple employees who cried regularly because of the environment. In a recorded company meeting, employees were told they did not need to take lunch so they could spend more time meeting with customers. I would also encourage prospective employees to look critically at the reviews you see here. There were far more negative reviews on this page not long ago, and many have since disappeared.