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Toxic Management Is Undermining Performance - Customer Account Executive Criteria Employee Review

1.0

23 Feb 2026

Customer account executive

Recommend

CEO approval

Business outlook

Pros

A few talented coworkers who try to support each other. The product concept has potential, even if the execution falls short.

Cons

Hands-down the most toxic workplace I’ve ever been part of. Micromanagement is out of control. You are not trusted to make even the smallest decisions about your own day. Every minute feels monitored. Leadership is completely dysfunctional. There is no vision, no alignment, and no accountability. Decisions change daily, and chaos is the norm. Management routinely talks down to employees—condescending, dismissive, and often outright rude. Psychological safety is nonexistent. Severe overwork is treated as normal, and any concerns you raise are ignored or brushed off. The culture is driven by fear, ego, and control rather than performance, teamwork, or basic respect. If you value autonomy, respect, or a healthy work environment, this is absolutely not the place to be.

Criteria Response

4mo

Thank you for taking the time to share this feedback. While it’s difficult to read, we take concerns like these seriously. We’re glad to hear that you experienced support from some of your colleagues and saw potential in the product both of those are important aspects of who we are. At the same time, the concerns you’ve raised around leadership, communication, and work environment do not reflect the experience we aim to create, and we recognize that there are moments in a company’s evolution where we do not get everything right. As a growing technology company, we have been navigating significant change which includes scaling our teams, refining our operating model, and increasing clarity around priorities and performance. We know that during periods like this, inconsistency or lack of alignment can be felt more acutely, and that’s an area we are actively working to improve. We are continuing to invest in our leadership capability, clearer communication, and creating an environment where team members are trusted, respected, and able to do their best work. Building a culture of accountability and psychological safety is a priority, and we are committed to making progress in a meaningful way. We appreciate you sharing your perspective and wish you the best moving forward.

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5.0

5 Dec 2025

Chief product officer (cpo)

Recommend

CEO approval

Business outlook

Pros

Inspiring mission: as a talent success company, employees take pride in making the world of talent better for all involved. Genuine People-First Culture: company is very employee-centric and highly collaborative, respectful and inclusive. Dynamic, Cutting-Edge Industry: We are actively driving the transformation of the HR Tech industry in an ethical and responsible way.

Cons

Fast-Paced, Performance Focus: Success here requires comfort with a high level of performance focus. The pace is fast, reflecting our commitment to "Be bold and innovate" and achieve ambitious goals in a dynamic market. Not for the Stability Seeker: If you prefer a slow, stable environment, the rapidly evolving nature of the HR Tech industry and the continuous drive for innovation may feel overwhelming.

Criteria Response

7mo

Thank you for taking the time to share your thoughts and for highlighting the pride we take in our mission and our people-first culture. We deeply appreciate your perspective and are glad to hear that the collaborative, values-driven nature of our team has been meaningful during your time here. We also recognize your point about the pace and performance expectations within the HR tech space. As a company that is committed to innovating responsibly and shaping the future of talent success, we operate in a dynamic environment that requires adaptability and a willingness to think boldly and move with intention. We understand that this approach may not be the ideal fit for everyone, and we are continually working to provide transparency during the interview and onboarding process so candidates can assess whether this type of environment aligns with their goals and working style. Your feedback reinforces how important it is that we continue supporting our people through change and invest in thoughtful communication, leadership development, and career enablement as we grow. We appreciate your contributions and your candid review, and we’re grateful you’ve been part of the journey as we strive to build an ethical, innovative, and people-first approach to the future of hiring.

1.0

7 Jun 2026

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Decent pay, used to be a good company with great healthcare coverage and reasonable growth targets.

Cons

I am not someone who typically leaves negative reviews because I understand every employee’s experience is different. However, I cannot in good conscience stay silent about this one. Do not work for this company. Employees are brought in under false pretenses, only to have expectations and compensation changed once they’re already invested. Leadership regularly prioritizes quick revenue over what is actually best for customers, creating pressure to sell products that are not a good fit simply to hit numbers. The culture is incredibly toxic. Morale is terrible, turnover is high, and I personally knew multiple employees who cried regularly because of the environment. In a recorded company meeting, employees were told they did not need to take lunch so they could spend more time meeting with customers. I would also encourage prospective employees to look critically at the reviews you see here. There were far more negative reviews on this page not long ago, and many have since disappeared.

Criteria Response

Thank you for sharing your perspective. While we are disappointed to hear that your experience was not a positive one, we appreciate all feedback and take employee concerns seriously. As a growing technology company, we have experienced significant change over the past several years. Growth often brings new processes, evolving expectations, and increased accountability, which can be experienced differently by different individuals. While many employees have found opportunities to develop and grow alongside the company, we recognize that not everyone experiences organizational change in the same way. We would also like to address one point in your review. Companies (including Criteria Corp) do not have the ability to remove positive or negative Glassdoor reviews simply because they disagree with them. Reviews are governed by Glassdoor's policies and moderation standards. We respect the platform as a place for employees and former employees to share their experiences, whether favorable or critical. We remain committed to listening, learning, and continuously improving. Over the past several years, we have invested in leadership development, employee feedback channels, career growth opportunities, and creating an environment where team members can do their best work while contributing to our mission. We sincerely thank you for your contributions during your time with the company and wish you success in your future endeavors.

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Toxic Management Is Undermining Performance - Customer Account Executive Criteria Employee Review

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