Pros
Fantastic merchandise and presentation, great communication from corporate office (and they do what they say they're going to do), fun atmosphere, encouraged to be autonomous and entrepreneurial, customer loyalty, user friendly systems, great marketing/catalogs, tons of product information available to sales staff, cross training among different departments
Cons
Compensation is well below industry average (particularly in furniture), some lack of communication and micro-management in my location; felt as though upper managers were threatened by rising managers who very capable and smart; favortism was obvious and led to some people being, or feeling, excluded; those who did not meet standards were not held accountable; inconsistencies in the way situations were dealt with, depending on the people involved; lack of strong management presence on sales floor despite an excessive number of managers