Laid me off out of no where. Don't even bother with this company. - Remote Customer Service Representative Crate and Barrel Employee Review

1.0
23 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Co-workers were friendly and so was the supervisor. Decent work life balance.

Cons

Pays minimum wage and laid me off out out of no where. Not even my supervisor was aware of it until after the fact. I worked there for a couple of years with an almost perfect customer service satisfaction rating and this is how they treated me. How it happened you might ask? HR notified me of a meeting 1 hour before my shift. I hadn't even logged in yet. I began my shift normally, logging into my email, the CRM, everything else, and assisted a couple of customers. Then the scheduled meeting, (which was to take place 30 minutes after my shift started) was coming up and i attended it. I didn't even know what it was. That's when some manager i've never met before and an HR person was there waiting for me and I could clearly tell that the manager was reading off of a script on his computer (monotonously and with absolutely no empathy) telling me that I was being laid off. I know I wasn't the only person laid off. There were a ton of other employees who were laid off too (they also had good customer service satisfaction scores and were good workers too). Don't bother working for this company, they'll get rid of you eventually.

Explore other reviews about Crate and Barrel

1.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The only saving grace is the people I've worked with . Other than that I'd leave a negative star if I could.

Cons

The CEO Janet Hayes has taken away additional employee discounts . At a certain time of the year we used to get an additional 15% off on top of our regular discounts. GONE! If an in store customer would like to have an item that ships directly from the vendor we offer free shipping . If an employee would like to do the same not only do we have to pay for shipping but our discounts can no longer be applied . How low can you go? What a great way to motivate the employees and show us all that we are just numbers and you could care less about us . This company doesn't care about it's workers and I wouldn't tell someone I don't like to work there. Every location is experiencing high turnover as management is typically incompetent and focuses on all the wrong things. Training is laughable and most designers are thrown to the wolves with high expectations after a few videos . You can not make as much as advertised so don't waste your time. Most don't stick around more than 3-6 months . You have to have open availability and they don't care if you go to church or need family time . There will be no work life balance . Constant updates are always required . What are you selling ? What are your future sales ? How many cards have you opened or how many emails can you capture? How many in home visits have you made ? Speaking of which did you know they send women to in home visits by themselves without vetting clients in the store first ? Another huge potential lawsuit on the horizon.

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