Not what it seems - Anonymous Crafty Employee Review

Hi there. Thank you for sharing your feedback. It can be difficult to speak out, but I am grateful that you are. We encourage each and every one of our team members to feel empowered to provide feedback, whether direct, in our dedicated office hours, or indirect, within our people management software, and I take that feedback seriously. I want to let you know how much I appreciate how warmly you talk about the people at Crafty. I couldn’t agree more - our people are our greatest strength and making sure they are fulfilled and happy is a top priority. Looking ahead to 2024, we are making deeper investments in ongoing management and leadership training to ensure we are arming our people managers with the tools they need to handle issues that might arise on their teams. I am confident that this investment will result in more positive experiences for everyone at Crafty. We want to prepare our leaders with tools to do their jobs well and make sure that within our processes, the people they are managing are heard and appreciated. I also want to offer my ear to you or to anyone else who might be reading this. Please feel free to come to me (nate@craftydelivers.com). I believe in the processes we have built and continue to rebuild, but if something is not working for you, I am here. You can contact me via Slack or email, and I will do my best to find out how I can help. I also wanted to address your thoughts about feeling a lack of transparency around feedback and how we’re handling the responses we receive from employee surveys and anonymous Q&As. It’s important to us that we take the time and diligence needed to review employee surveys in depth to not only understand sentiment but also prioritize areas that require focus. We are currently working on creating new processes and systems to ensure our teams can speed up response time. So while this objective will not change, I do commit to more visibility to the wider organization in 2024. Lastly, I know there will be frustrations as we grow; it’s inevitable for any company. We want you to feel safe, empowered, and confident in your roles. I hope this response has been helpful in gaining some insight into our plans and goals for 2024, and that it reinforces that we know you are a valuable part of our team whose voice deserves to be heard. Thanks again, Nate. (nate@craftydelivers.com)