Be prepared to stand up for yourself - Resident Experience Associate Craftwork Coffee Employee Review

There is quite a bit of free time while on the job, so be prepared with a book or some sort of study material if you are a student.

The team can be rather slim from time to time whioch makes scheduling somewhat more challenging.

Sometimes you’re alone and get no business so you have downtime.

You’re very closely monitored depending on which location you’re placed at. The CEO will personally call or text you trying to convince you to cover a shift last minute at different locations. This happened repeatedly and felt like they had no boundaries nor is this appropriate to be doing. If you’re needing someone to cover a shift the CEO should not be jumping over everyone including general managers and shift leads. This becomes a power thing. He almost made it impossible for me to say no and will continually call and text each employee so much when we’ve all put in the appropriate amount of time to take off and our schedule is consistent. I also felt like I was always under a microscope at my location and felt like they treated me less than sometimes. There’s a lot of pressure to fulfill certain shoes here. Also we would have to write notes or anything we learned about each resident in a notebook which was creepy. Then every staff member had to sign off that they read that. If we’re suppose to build organic connections this shouldn’t be a thing. Sometimes I had too much downtime and I was bored.