This is not a place I would work - Customer Success Manager Craftable Employee Review

I've been in and around the restaurant and hospitality industry long enough to know that the back office is where great operators either win or lose. That's why I joined Craftable, and that's why I'm still ALL IN. This company was built by people who genuinely care. The co-founders created something powerful, and that foundation shows up every day in how we work. Our Co-founder/ CTO, Max has built an amazing product with a talented team. I'll be honest. Watching them push the limits of what AI can do inside a restaurant operation is something I don't take for granted. They're brilliant, kind, and they're helping build a culture where innovation isn't a buzzword, it's Tuesday. To the people who've been here through the growth and the growing pains, thank you. Change is hard. You showed up anyway, and that matters more than you know. We're building toward something specific: a world where restaurateurs and chefs can spend less time buried in spreadsheets and more time doing what they actually love. That's what gets our team out of bed in the morning and it's what keeps us focused on the work that matters. Our values aren't wall art. Win as one team. Radical hospitality. Take ownership. Communicate with clarity and respect. Focus on customer value. We talk about them, we hire for them, and we hold each other to them. If you care about hospitality and you want to work somewhere that's genuinely trying to move an industry forward, this is a good place to do that.

Is it perfect here? No. We're growing, and growth asks hard things of everyone. But we try to make every decision with intention and respect, and we don't take any of it lightly. The people here have a collaborative spirit that's hard to find. They share ideas openly, they pick each other up, and they genuinely want to see everyone around them succeed. That's not something you can manufacture. Where we're still growing is consistency in delivery. Our customers are busy restaurateurs and hoteliers trying to run a profitable operation while learning new systems and processes. They deserve excellence every time, and we don't always get there. We're working hard to build the processes that close that gap because they're counting on us.

Craftable is a great place to work. It's not like a typical SaaS startup where everyone is yelling at each other and blaming everyone but themselves when something goes wrong. The level of ownership and mutual respect everyone has for each other internally is sadly not normal, but lovely to be a part of. There are a lot of opportunities to move internally, and the executive team genuinely cares about its employees well-being.

We are operating very lean right now, and that can be frustrating. Turnover is expected, though, with the changes that have been happening- it's a natural part of our growth and scaling. We also move very quickly, but that's normal for the stage of growth we're in right now.