Call Center - Anonymous employee Cox Communications Employee Review

3.0
15 Mar 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Easy low stress job. Did not often have to get up for much. The calls are all pretty much the same so you get better and better at asking questions. And you know how to fix you own cable.

Cons

Since it is a call center you are sitting most of the time. I often became tired of having people yell at me. I had to wait for help if there was a question I could not answer.

Explore other reviews about Cox Communications

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

3.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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