3.0
3 Mar 2014
Current employee, more than 10 years
San Diego, CA
Recommend
CEO approval
Business outlook
Pros
Courtesy cable and internet services, health benefits, 401K match, pension (those days may be going bye bye though) fellow employees are awesome, they do recognize you when you do a job well done, most of the supervisors/management are friendly and approachable.
Cons
Unrealistic sales goals, too many matrices to hit, job security (closing call centers, hiring outsourcers), angry customers, limited support with certain technology (Cox doesn't support wireless routers unless they are "rented" from them...this in turn causes us to say NO a lot and make the customer experience less than desirable. Who doesn't have a router nowadays? Just support the darn things, Cox!)