Great place to work and have fun! - Customer Service Representative Cox Communications Employee Review

3.0
12 Jan 2009
Recommend
CEO approval
Business outlook

Pros

To gain the benefits of working with a communications provider while learning more about the industry. There are deep discounts made available to your bill if you're within the serviceable area and it's easy to change between customer and employee accounts. When new products or services are being tested employees receive them along with the demonstation regions so you get a first hand look at new offers.

Cons

Very competitive industry and interaction with customers outside of the work place. Many will ask of your assistance on troublesome issues or request discounts in services. You're looked upon as an inside help line and crutch.

Explore other reviews about Cox Communications

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
2.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

Cons

Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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