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Cowan Insurance Group

Engaged employer

Low pay, micro management - Customer Service Representative (CSR) Cowan Insurance Group Employee Review

1.0
25 Mar 2025
Recommend
CEO approval
Business outlook

Pros

The work is not too hard.

Cons

Toxic workplace, favouritism, low wages because it’s top heavy, no room for growth.

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Cowan Insurance Group Response
1y
Thank you for sharing your review. We regret to learn that your experience with us was not a positive one. Cowan offers numerous resources and forums for employees to express their feedback and concerns. We take all feedback seriously and make necessary adjustments based on the insights we receive. Leaders are a part of this process and work collaboratively on improvements or concerns brought forth. We encourage Cowan values as a part of our culture across the organization. Please don’t hesitate to reach out to us at human.resources@cowangroup.ca to discuss your concerns further.

Explore other reviews about Cowan Insurance Group

4.0
15 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Good environment staff management value team effort

Cons

Nothing special as a cons

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Cowan Insurance Group Response
1y
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your experience and are glad to learn that you enjoy working with your team members and our unique work culture.
1.0
6 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly coworkers and opportunities to learn new skills. The role provided valuable experience in the insurance industry

Cons

Management could be unsupportive at times, and employee concerns were not always addressed effectively. Expectations often felt unrealistic, creating a stressful work environment with limited opportunities for growth and development.

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Cowan Insurance Group Response
3d
Thank you for sharing your feedback. We’re pleased to hear that your role has provided valuable experience and learning opportunities in the insurance industry. We also appreciate your candid comments regarding management support, communication, and career growth. At Cowan, we believe employees should feel respected, heard, and supported in their development. We encourage team members to speak with their leader or Human Resources to address specific concerns so we can better understand their experience and work collaboratively toward improvements. If you would like to share more about your experience, please feel free to reach out to us at human.resources@cowangroup.ca.
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