Whirlwind - Call Center Representative Copart Employee Review

2.0
9 Mar 2014
Recommend
CEO approval
Business outlook

Pros

Great company to work for. However the department I was in, was a new venture for Copart. This company holds auctions all over the world for vehicles. They are best known for insurance salvage vehicles. They also get clear title vehicles and even some clean classic cars.You must be a licensed dealer or get one to broker the deal for you. They charge a $25 one time membership fee and require a deposit to bid.

Cons

They dipped into trying to acquire salvage cars from Hurricane Katrina. They had a call center built to bring in more business for COPART. This department was very unorganized and expectations was unrealistic. Management was more concerned with numbers.

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Copart Response
12y
In mid-2013 the Company did acquire a business which included a call center and relocated call center services to the new facility resulting in the consolidation of a number of small, satellite call centers. Employees of the affected centers were offered the opportunity to continue their career with Copart either at the newly acquired facility and were invited to apply for any openings across the company for which they were interested in being considered. Unfortunately not all employees in the affected call centers were able or willing to relocate or pursue a different role within the organization. In situations where layoffs take place we make every effort to place interested employees into open roles.

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5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

I love the job. Defenitelly the best job I ever had

Cons

Maybe better communication between agents and managers

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3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home. Things are constantly changing. Positions open up but manager has to approve you and put your name out there.

Cons

My manager was very unhelpful when my position as a team lead was eliminated. I've been here 5 years plus before COVID and I'm back to square one. I feel there should have been a back up plan for us. They want you now to do the work that a lead does but for absolutely no more money.

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