3.0
16 Nov 2021
Former employee, more than 1 year
Boise, ID
Recommend
CEO approval
Business outlook
Pros
Work from home. Good range of benefits to choose from, but expensive.
Cons
Training seemed to not take into account that this was the first time in a call center for a number of people. They used different words, examples, phrases that were extremely foreign to me and expected you to know the meaning. I never felt confident enough on the phones. Getting answers to questions while on the phone with a customer, it could be difficult to get an answer from a supervisor in the main mode of communication which was a chat room. Lots of frustration with this situation constantly.