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      Contentsquare

      Engaged employer

      Contentsquare reviews

      A Dunning-Kruger hellscape - Customer Success Contentsquare Employee Review

      1.0
      11 Apr 2025
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      Hard to call it a pro, if you don't want any accountability as a senior leader this is the place for you!

      Cons

      - Glacial to execute (and often misses the boat due to this) - When execution happens, it's not done well and is solely top down by incompetent management - No pshycological safety or intellectual curiosity - this leads to the teams running the same plays that maybe worked 5-10 years ago (purely relationship focused), and not to mention, you musn't question any decision - people just want to "do work" no attachment to an actual problem/value to be solved or strategic direction. - Many leading IC's have departed due to this culture and it's endemic, new hires often shocked by ways of working and the 'look good don't do good' culture. - Quota attainment is shocking, core product is sold to laggards and won't exist in 5 years. Any smart customer or prospect outgrows the solution rapidly yet the teams lack of understanding of the wider ecosystem means they'll sell the farm just to keep them for another year - No focus on growth, tenure is rewarded. Lot of smart ICs trapped by truly truly awful management (not even in a malicious way mostly, just an apathetic shrug and low performing mindset) - Its run like the public sector, not like a high growth SaaS company, probably why its not high growth (Shocking YoY numbers, artificially inflated by 2 acquisitions) - It's the epitome of a hyped covid darling child VC business - all shirt, no trousers - and brother the tides starting to go out!! -

      avatar
      Contentsquare Response
      1y
      Thank you for your candid and detailed feedback. It’s clear that your experience has left you feeling deeply frustrated, and we don’t take that lightly. We acknowledge that some of the challenges you’ve raised around execution, strategic direction, and culture have been pain points during our transformation. While it is hard to hear this characterization, we absolutely recognize the need for stronger accountability, better cross-functional alignment, and a deeper connection between strategy and day-to-day work. We’ve made changes over the past year to shift how decisions are made, developed channels to bring more voices into the conversation, and to support a culture where impact and curiosity are rewarded. We know progress takes time, and clearly, we haven’t done enough yet to change your experience. Thank you again for speaking up. Feedback like this forces reflection. If you have any additional feedback, we recommend contacting your PBP directly.

      Explore other reviews about Contentsquare

      5.0
      23 Feb 2026
      Sales development representative (sdr)
      Recommend
      CEO approval
      Business outlook

      Pros

      flexible hyrbid setting and good mentorship

      Cons

      below avg pay and management shifts alot

      avatar
      Contentsquare Response
      2mo
      Hi there. Thank you for sharing your experience. We’re glad to hear you enjoyed the hybrid flexibility in New York and received great mentorship during your time here. Over the past few years the company has gone through significant change a we've integrated multiple teams. We know that leadership transitions and evolving structures are felt by employees, and stability and clarity remain important focus areas as we continue to mature. Thank you again for having been part of the journey, and we wish you the best moving forward.
      2.0
      31 Mar 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - the people (i work with on a daily basis). i've heard some not-so-great things and reviews about people in other departments, but i'm lucky to work with great people in my department and know many kind and hard working people here. - unlimited pto - hybrid - nice offices

      Cons

      there's good reason behind the overall rating of this company and % approval of the ceo are dropping. the company is not what it used to be. during the first ~6 months i thought it was so exciting and a super unique unicorn company, however, right after that you start to notice all of the things wrong with it. the overall culture also took a huge hit within the last year or so. after the last round of lay-offs, SO MANY people then left on their own because of burnout from the unorganized chaos + more money since it's fairly rare to get a significant enough raise here. i envy the people who got out before the ship sank - senior leadership who probably have no idea what we actually do beneath them aka lack of visibility and no clear path for growth - leadership changes and lay-offs left and right - LACK OF DIVERSITY.

      4
      avatar
      Contentsquare Response
      1mo
      Thank you for taking the time to share your perspective and for the more than three years you’ve spent with us, especially during a time of significant change. We’ve had to make some difficult decisions over the past few years, including including organizational changes as we've merged companies, cultures, and products together into one platform. These were not taken lightly, and we recognize the impact they’ve had on teams, morale, and our employees day-to-day experience. We also hear your point around compensation. We’d encourage you to speak with your manager to better understand how salary reviews and compensation decisions are approached, salary bands, and how this connects to your role and progression. You also raise important points around leadership visibility, growth, and inclusion. We know these matter, and they’re areas we’re actively working on... particularly around making growth paths clearer and strengthening connection between leadership and teams. As a current employee, we’d encourage you to share this feedback directly with your manager (in addition to the compensation piece), connect with your People Business Partner, or take part in our annual engagement survey launching in May/ quarterly pulse surveys so it can help shape ongoing action plans. Your voice really matters in how we move forward.
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