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      ContactUS Communications

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      ContactUS Communications reviews

      Basic Call Center work, would not be so bad if they didn't cheat payroll - Customer Service Representative ContactUS Communications Employee Review

      2.0
      28 Jan 2018
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Its call center work. Pay is okay, job is mostly easy if you have a quarter of a brain. Easy to get promoted if you know who to ingratiate yourself on and do your job well. Easy to get hired and mostly no hassle.

      Cons

      Bed bugs. Its a problem in call centers yet they did nothing to fix it when I was there. Payroll is terrible - was repeatedly missing pay from my checks and promised to be made up "on the next check" and never did. They owe me about 60 hours of backpay currently and keep blowing me off now that I'm a former employee. I recommend people with similar issues look into a class action suit - CallTech/Teleperformance (also a call center in Columbus) pulled the same stuff when it was run by the same people that run the Hilliard ContactUs and got slapped pretty hard for it. Its call center work - it generally sucks.

      avatar
      ContactUS Communications Response
      8y
      Thank you for taking the time to provide your feedback. ContactUS makes every effort to make our diverse workplace as enjoyable and unique workplace as possible. We offer the ability for all levels of the organization to work with management to provide feedback. We pride ourselves on our continuous clean pest inspections that we post monthly outside of our employee lounge. Payroll works meticulously to complete payroll in an accurate manner and correct any mistakes quickly as possible. If you feel like there is any issue that was not resolved prior to your departure, please email hr@contactusinc.com.

      Explore other reviews about ContactUS Communications

      5.0
      7 May 2025
      Hr- representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work environment to work

      Cons

      None that I can think of

      avatar
      ContactUS Communications Response
      1y
      Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.
      3.0
      15 Nov 2025
      Training manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The company really does promote from within to a point. If you have any college education, and are good with people, you can go far.

      Cons

      They will never directly admit it, but you can not get past a supervising roll without a college degree. You can essentially run a department for years, but when they officially fill the management role, they will hire outside the company for someone with any degree instead of the person who has the work experience. Without a diploma you will never get a salaried management position in this company. An associates degree in art history will get you further than 20 years experience in customer service.

      1
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