Good position with opportunity to grow - Customer Service Representative Consumer Cellular Employee Review

4.0
27 Jan 2014
Recommend
CEO approval
Business outlook

Pros

Excellent training, lots of different shifts

Cons

The adherence and time thing going on is rather Nazi like. If your sick and they warn you in training you are going to be sick since it's a call center if you miss more than one day your out the door. The atmosphere is always like this could be your last day no one ever feels comfortable. The cameras around the building for security make you feel insecure cause big brother is watching and the monitoring is so intense it's scarey. Serious trust issues going on. 30 minute lunches really this is 2014 its not the gravel pit in the Bedrock, you cannot go to a McDonalds for food, you barely get your lunch eaten when you have to go back to your desk. A healthy environment would give people time to eat and even digest there food, maybe people would be healthier having time to eat and maybe get 20-30 minutes of exercise walking around the building? It's sales people reward people for sales the bonus business is a cop out to avoid paying commissions. All the qualifications to earn a measly extra $500 bucks geez it's not worth it the hassle or the struggle. Supervisors telling employees "Its a bonus the company does not have to offer anything basically tells employees you do not want to offer anything so don't, pay a better hourly wage to all temps and perms and keep the bonus for your own pockets. Starting pay should be $15 an hour especially in Oregon think folks where can you rent a place to live on $13 bucks an hour in this town.

Explore other reviews about Consumer Cellular

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Store Hours STO PTO Commission Phone Benefits

Cons

Only con would be working at a slow store or having a slow month.

avatar
Consumer Cellular Response
5d
Thank you for taking the time to share your experience and for being part of the Consumer Cellular team for the past 1–2 years! We're thrilled to hear you've enjoyed many aspects of your role, including our store hours, PTO, commission opportunities, phone benefits, and STO. We work hard to create a rewarding environment where our team members can succeed while maintaining a healthy work-life balance. We also appreciate your honest feedback regarding slower stores or sales periods. We understand that customer traffic can vary, and we're continually looking for ways to support our retail teams with coaching, development, and opportunities to help them succeed regardless of market conditions. Thank you again for your recommendation and for everything you do to deliver an exceptional experience for our customers. We're grateful to have you on the team and look forward to your continued success with Consumer Cellular!
5.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

Cons

The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

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Consumer Cellular Response
2w
Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
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