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      Connexus Resource Group

      Engaged employer

      Connexus Resource Group reviews

      A lot of calls - Customer Service Representative Connexus Resource Group Employee Review

      4.0
      13 May 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Fair in absolutely everything No weekends needed, and if you want to work weekends, then you are paid overtime. Completely remote. 8 hour shifts, 30 min lunch + two 15 min breaks Great manager

      Cons

      A lot of micromanaging, very very very demanding in terms of call quality. You cannot deviate from script, and the evaluator are very picky. You take about 60 calls a day, non stop, all day, everyday.

      avatar
      Connexus Resource Group Response
      2y
      Thank you for your feedback. We're glad to hear that you appreciate the fairness in our policies and the flexibility of remote work, as well as the support from your manager. We understand your concerns regarding micromanagement and the demanding nature of call quality expectations. We'll take your feedback into consideration and work towards finding a better balance that allows for autonomy while maintaining our standards. Your input is valuable to us as we strive to create a positive work environment for all employees. If you have any further suggestions or concerns, please feel free to reach out.

      Explore other reviews about Connexus Resource Group

      5.0
      14 May 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Connexus gave me an opportunity when I felt like I was quickly running out of options. I've been with them for 5+ years and they haven't given up on me yet. I also love being able to work from home.

      Cons

      Working from home can be difficult when you try to connect with your team.

      avatar
      Connexus Resource Group Response
      1d
      Thank you for sharing your experience and for your many years of dedication to Connexus Resource Group. We’re grateful to have had the opportunity to be part of your career journey and are glad to hear that the flexibility of working from home has been a positive aspect of your experience. We also appreciate your feedback regarding the challenges of building connections in a remote environment. Creating opportunities for collaboration, engagement, and meaningful team interaction continues to be an important focus as we support a remote workforce. Thank you again for your contributions and for being a valued member of our team.
      1.0
      19 May 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I've met and worked along side some pretty amazing people.

      Cons

      Pay rate does NOT match the amount of stress. Constantly being bounced from one campaign to another. Having to unlearn something you learn one week to relearn another. I was moved to a campaign that did not correlate with me skills at all. I asked to be transferred to another campaign for that very reason. I just wasn't getting it. I was told to wait until the ramp down (busy season ending). When the ramp down came I was laid off after 8 months and 2 campaigns later and just told to "reapply in 90 days", I was told it was for points from 1 day when I had to leave to get my son and a poor performance review after I stated clearly the campaign wasn't a good fit before the points and the review. The lack of concern for their current and former employees is also not worth the crappy pay. I would not recommend this job for anyone looking for stability or a solid career.

      avatar
      Connexus Resource Group Response
      1d
      Thank you for taking the time to share your feedback. We are glad to hear that you had the opportunity to work alongside colleagues who made a positive impact on your experience. We recognize that transitioning between campaigns and adapting to changing business needs can be challenging. As a service organization supporting multiple clients, staffing requirements can shift throughout the year, and we strive to provide employees with the training and support needed to navigate those changes successfully. We also understand that compensation, job fit, and communication during periods of change are important factors in the employee experience. Feedback like yours helps us evaluate our processes and identify opportunities to improve. We appreciate the time you spent with Connexus Resource Group and wish you the very best in your future endeavors.
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