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      Connexus Resource Group

      Engaged employer

      Connexus Resource Group reviews

      One Step Above Being an Out-Sourced Call Center - Customer Service Connexus Resource Group Employee Review

      2.0
      10 Dec 2025
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Any positives are heavily dependent on the kind of project you're assigned to, what company you'll be representing, how much training (if any) is provided, who you're working with, etc. The first company client can be great, the second terrible. It can work for some people short-term given that there's a low barrier to entry with there not being any second-round interviews, checking of references of job applicants, etc.

      Cons

      Connexus is affectively one step above being an out-sourced call center, but ran in the US instead of internationally. They only provide the legally-mandated bare minimum of health coverage, which isn't any kind of real insurance. This may change after the first year, but it's not worth the wait. They don't have any strong professional training and development process. Again, there are a dozen other issues that could be mentioned, and there'll be more or less of them dependent on which project you're assigned to.

      avatar
      Connexus Resource Group Response
      5mo
      Thank you for taking the time to share your perspective. We understand that experiences at Connexus can vary depending on the client, project, and training structure, and that inconsistency can be frustrating. While our model does involve supporting multiple clients with different requirements, we recognize the need for stronger standardization in training, benefits communication, and professional development across all programs. Your feedback regarding benefits and how employee input is received is important. We know that collecting feedback only matters if it leads to meaningful action, and we’re continuing to evaluate how we listen, respond, and implement improvements at a leadership level. We appreciate your candor and the time you spent with Connexus, as insights like this help guide our ongoing efforts to strengthen the employee experience.

      Explore other reviews about Connexus Resource Group

      5.0
      14 May 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Connexus gave me an opportunity when I felt like I was quickly running out of options. I've been with them for 5+ years and they haven't given up on me yet. I also love being able to work from home.

      Cons

      Working from home can be difficult when you try to connect with your team.

      avatar
      Connexus Resource Group Response
      1w
      Thank you for sharing your experience and for your many years of dedication to Connexus Resource Group. We’re grateful to have had the opportunity to be part of your career journey and are glad to hear that the flexibility of working from home has been a positive aspect of your experience. We also appreciate your feedback regarding the challenges of building connections in a remote environment. Creating opportunities for collaboration, engagement, and meaningful team interaction continues to be an important focus as we support a remote workforce. Thank you again for your contributions and for being a valued member of our team.
      1.0
      19 May 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I've met and worked along side some pretty amazing people.

      Cons

      Pay rate does NOT match the amount of stress. Constantly being bounced from one campaign to another. Having to unlearn something you learn one week to relearn another. I was moved to a campaign that did not correlate with me skills at all. I asked to be transferred to another campaign for that very reason. I just wasn't getting it. I was told to wait until the ramp down (busy season ending). When the ramp down came I was laid off after 8 months and 2 campaigns later and just told to "reapply in 90 days", I was told it was for points from 1 day when I had to leave to get my son and a poor performance review after I stated clearly the campaign wasn't a good fit before the points and the review. The lack of concern for their current and former employees is also not worth the crappy pay. I would not recommend this job for anyone looking for stability or a solid career.

      avatar
      Connexus Resource Group Response
      1w
      Thank you for taking the time to share your feedback. We are glad to hear that you had the opportunity to work alongside colleagues who made a positive impact on your experience. We recognize that transitioning between campaigns and adapting to changing business needs can be challenging. As a service organization supporting multiple clients, staffing requirements can shift throughout the year, and we strive to provide employees with the training and support needed to navigate those changes successfully. We also understand that compensation, job fit, and communication during periods of change are important factors in the employee experience. Feedback like yours helps us evaluate our processes and identify opportunities to improve. We appreciate the time you spent with Connexus Resource Group and wish you the very best in your future endeavors.
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